Cancellation Policy

At Litacam, we value your satisfaction and strive to provide a seamless shopping experience. We understand that circumstances may arise where you need to cancel an order. Our cancellation policy is designed to be clear and fair to all parties involved.

1. Eligibility for Cancellation

Before Shipment: If you request a cancellation before your order has been shipped, you are eligible for a full refund.
After Shipment: If your order has already been shipped, cancellations are not possible. However, you may return the item in accordance with our Return & Refund Policy.

2. How to Request a Cancellation

To cancel your order, please follow these steps:

Contact Us Promptly: Email our customer support team at [email protected] with the subject line “Order Cancellation Request”.
Provide Necessary Details: Include your order number, the name used for the purchase, and a brief reason for the cancellation.
Timely Submission: Ensure that your cancellation request is submitted before the order has been shipped.

3. Refund Process

Processing Time: Approved cancellations will be processed within 7 business days from the date of approval.
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Notification: You will receive an email confirmation once the refund has been processed.

4. Exceptions & Special Considerations

Customized Orders: Orders for customized or personalized items cannot be canceled once production has begun.
Digital Products: Cancellations for digital products or downloadable content are not permitted once the order is confirmed.
Bulk Orders: For bulk or wholesale orders, please refer to the specific terms outlined in your purchase agreement.